Customer Intranet Portal Technical Support Customers with a valid EmerGeo Support Agreement may log a problem or check the status of a previously logged problem by logging into the EmerGeo Online Support system at Online Support. EmerGeo Support Programs EmerGeo understands that satisfied customers are our greatest asset. Our support services reflect our commitment to customer satisfaction by providing you with access to highly trained customer support staff when you need it. Like our applications, the latest online support technology is used to manage customer requests and streamline problem reporting, tracking and the resolution process. Annual Support, Maintenance & Upgrades EmerGeo software comes with the first year of Support, Maintenance and Upgrades included. After the first year, customers may wish to purchase an EmerGeo Annual Support and Maintenance Agreement. Standard support includes:
Customer Support Contact Information Please be sure to provide the following information in your request:
INSTALLATION Before Installation EmerGeo installations do not begin until our implementation team understands your business processes and technical requirements. For small customer hosted installations, we ask customers to complete a pre-installation requirements and technical survey. Your customer account representative will then follow up with you to ensure we have a complete understanding of how EmerGeo is intended to be used, and therefore configured. For larger customer hosted installations, we are often contracted to perform a basic requirements analysis to study and document the emergency organization and key players, major workflows associated with emergency mapping and reporting, data needs, security issues, and the technical (network) environment that supports the organization. The results from this study are used to define data and system configuration requirements, provide input to custom training programs, and to ensure that you have a system that meets your requirements. Of course, you also have the option of letting us host your EmerGeo implementation if you decide not to implement your own server. Installation |
