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EmerGeo installations do not begin until our implementation team understands your business processes and technical requirements.
For small customer-hosted installations, we ask customers to complete a pre-installation requirements and technical survey. Your customer account representative will then follow-up with you to ensure we have a complete understanding of how EmerGeo is intended to be used, and therefore configured.
For larger customer-hosted installations, we are often contracted to perform a basic requirements analysis to study and document the emergency organization and key players, major workflows associated with emergency mapping and reporting, data needs, security issues, and the technical (network) environment that will support the organization. The results from this study are used to define data and system configuration requirements, provide input to custom training programs, and generally ensure that you have a system that meets your requirements.
Of course, you also have the option of letting us host your EmerGeo implementation if you decide not to implement your own server. We will still ensure that we understand your organization and requirements prior to setting-up the EmerGeo hosted environment for you.
Experienced technicians will install the EmerGeo server and ‘Smart Client’ software on your equipment. During the installation process, we will work with your IT Support team to ensure we implement EmerGeo in compliance with your organization’s IT policies and procedures.
No installation is complete without thorough testing. Our technicians will perform system and functional tests to ensure everything is running smoothly before they finish the job. Your IT Support staff will be kept fully informed of progress at all stages of installation and will be notified of any problems to ensure options are discussed and acceptable resolutions implemented in a timely manner.
We understand that failure of a critical application like EmerGeo is not an option. |